Dr. Schlaks is an OMBUDSMAN and has experience as an Internal Federal Mediator for the Equal Employment Opportunity Commission (EEOC). She also has been a Federal Mediator for the United States Post Office, HUD, and Forest Services and was a Senior State Mediator for California employee disputes, California Department of Fair Employment and Housing (DFEH), Department of many State Superior Court Mediation Panels. When she was at the IRS, she built and managed OMBUDSMAN for the IRS which had over 100,000 people.
Dr. Schlaks has successfully resolved over 3,000 complex employee workplace disputes since 1992. Dr. Schlaks has been a corporate trainer and has taught Negotiations, Mediation, and Management to the U.S. Air Force. She received her M.Sc., and Ph.D. from Colorado School of Mines graduated from UWLA Law School where she was the Assistant Editor of the Law review.