OMBUDSMAN MediatorDr. Francine Schlaks

Lets us help you settle your disputes out of court.

90% settlement rate. Over 3,000 workplace disputes resolved.


Francine Schlaks has been a mediator for the California Department of Insurance for the past 4 years and a member of the American Arbitration Association (AA). She has mediated hundreds of case involving all types of insurance losses.
Natural Disasters: Assessing the Damage

When hurricanes, earthquakes, and other natural disasters strike, insurance companies are inundated with claims. Policyholders – both individual and commercial – who have lost their businesses and homes request immediate relief. Hard-working adjusters assess the damage and determine payouts to the best of their ability, but often, in such emotionally overwhelming and stressful situations, denied claims and reduced payouts can lead to heated legal disputes.

Overwhelming Volume

Insurance companies and public insurance departments are not equipped to handle thousands of disputed claims simultaneously. Nor is a fully-functioning court system (let alone a court system operating at a diminished capacity). When time is of the essence, insurers, policyholders and public interests require a better solution.

The Mediation Solution

An effective mediation program is an efficient and cost-effective way to resolve large-scale insurance policy disputes. Mediation provides disputing parties with the opportunity to negotiate a mutually satisfactory solution themselves; trained mediators facilitate the negotiations and help insurers and insured’s avert costly, acrimonious, litigious battles. Valued relationships are preserved, and both sides can achieve a satisfying solution in a short period of time while sparing the resources of an overburdened court.

ABOUT OUR PRACTICEMeet Francine D. Schlaks, M.Sc., Ph.D., J.D.

Dr. Schlaks is an OMBUDSMAN and has experience as an Internal Federal Mediator for the Equal Employment Opportunity Commission (EEOC). She also has been a Federal Mediator for the United States Post Office, HUD, and Forest Services and was a Senior State Mediator for California employee disputes, California Department of Fair Employment and Housing (DFEH), Department of many State Superior Court Mediation Panels. When she was at the IRS, she built and managed OMBUDSMAN for the IRS which had over 100,000 people.

Dr. Schlaks has successfully resolved over 3,000 complex employee workplace disputes since 1992. Dr. Schlaks has been a corporate trainer and has taught Negotiations, Mediation, and Management to the U.S. Air Force. She received her M.Sc., and Ph.D. from Colorado School of Mines graduated from UWLA Law School where she was the Assistant Editor of the Law review.