OMBUDSMAN MediatorDr. Francine Schlaks

Lets us help you settle your disputes out of court.

90% settlement rate. Over 3,000 workplace disputes resolved.


Phone mediation is the most convenient, flexible and the most affordable form of ADR (Alternative Dispute Resolution). Conflicting parties do not have to face each other and issues can be handled over the phone. Cost can be about 50% less than conventional mediation.

Phone Mediation works on the same principle as Mediation Settlement conferences but obviously the work is done over the telephone. There are many reasons to use phone mediation, such as the cost is more proportionate to the amount in dispute, such as in a fast track case. Alternatively a meeting may be impracticable because of geography or many other reasons.

The mediator will contact both parties individually to set up a mutually desirable time for further calls and then send out guidelines and instructions for the mediation along with the mediators qualifications. The mediator will help both parties reach an understanding and a mutually agreeable resolution.
Phone Mediation is an acceptable and recognized form of argument and dispute resolution in all 50 states.
A Matter of Mediation will do phone mediation worldwide, and has had clients as far away as Europe. Our mediators are available to mediate any dispute.

ABOUT OUR PRACTICEMeet Francine D. Schlaks, M.Sc., Ph.D., J.D.

Dr. Schlaks is an OMBUDSMAN and has experience as an Internal Federal Mediator for the Equal Employment Opportunity Commission (EEOC). She also has been a Federal Mediator for the United States Post Office, HUD, and Forest Services and was a Senior State Mediator for California employee disputes, California Department of Fair Employment and Housing (DFEH), Department of many State Superior Court Mediation Panels. When she was at the IRS, she built and managed OMBUDSMAN for the IRS which had over 100,000 people.

Dr. Schlaks has successfully resolved over 3,000 complex employee workplace disputes since 1992. Dr. Schlaks has been a corporate trainer and has taught Negotiations, Mediation, and Management to the U.S. Air Force. She received her M.Sc., and Ph.D. from Colorado School of Mines graduated from UWLA Law School where she was the Assistant Editor of the Law review.